Last updated: 2 August 2026
Privacy Policy
About this policy
Rise Gippsland Support Services respects your privacy. This policy explains how we handle personal information.
Information we collect
We may collect names, contact details, location, enquiry details, communication preferences and, once services begin, participant, service, safety, billing and other records reasonably needed to provide supports.
How we collect information
We collect personal information directly from you through our website enquiry form, phone, email, intake and service delivery. We may also receive information with your authority from a representative, referral partner or other involved provider.
Why we collect and use it
We use personal information to respond to enquiries, assess needs and availability, provide and manage supports, communicate with you and your representatives, maintain safety and records, process billing, improve our services and meet legal or NDIS-related obligations.
Storage and security
We keep records in approved secure business systems, including Bluetail CRM where applicable, with access limited to authorised people. We use reasonable safeguards to protect information from loss, misuse and unauthorised access or disclosure.
Sharing information
We may share information with authorised representatives, plan managers, support coordinators, allied health professionals, service providers or authorities when you have given consent, when it is necessary to provide agreed services, or when required or authorised by law. We do not sell personal information. Some technology service providers may process or store information outside Australia; we take reasonable steps to use reputable providers and protect your information.
Website enquiries
Please only provide the information needed for your enquiry and do not submit detailed health or other sensitive information through our website form.
Access and correction
You may request access to, or correction of, your personal information by contacting us using the details below.
Privacy concerns and complaints
If you have a privacy concern or complaint, please contact us on 0403 789 965 or admin@rgsupportservices.com.au. We will acknowledge your concern within two business days and explain the next steps. If your concern is not resolved, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints.
Retention
We keep personal information only as long as reasonably necessary or required by law. When information is no longer needed, we take reasonable steps to securely destroy it or de-identify it where appropriate.
Contact
Rise Gippsland Support Services. Phone: 0403 789 965. Email: admin@rgsupportservices.com.au.